About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

We seek a highly skilled and experienced Executive Assistant to provide comprehensive support to our executive team, including the Chief Customer Officer, Chief Product Officer, Chief Revenue Officer, Chief People Officer,  Chief Financial Officer,  and Chief Marketing Officer. The ideal candidate will be a proactive problem-solver with exceptional communication skills, a bias for action, and strong planning abilities.

Key Responsibilities:

Executive Support

• Manage complex schedules and calendars for six executives ensuring efficient time management and minimizing conflicts.
• Coordinate executive meetings with CEO EA
• Coordinate high-level meetings, including preparing agendas, materials, and follow-up action items.
• Handle sensitive and confidential information with the utmost discretion and professionalism.
• Act as a liaison between executives and both internal and external stakeholders, maintaining clear and effective communication

Facilities Management

• Space Management
• Optimizing workspace layouts 
• Ensuring shared spaces are clean and functional
• Providing appropriate amenities and equipment
• Regulatory Compliance - Facilities managers ensure adherence to various regulations, including:
• Fire safety codes
• Accessibility requirements
• Environmental regulations
• Vendor and Contract Management - This includes managing relationships with third-party contractors and service providers

Travel and Event Management

• Coordinate complex travel arrangements for executives, including flights, accommodations, and ground transportation as requested
• Work with the People team to organize and manage company events, conferences, and off-site meetings 

Presentation and Document Preparation

• Create high-quality, visually appealing business presentations using Google, Microsoft, and other relevant software.
• Develop and maintain a system for organizing and retrieving important documents and information.

Project Management

• Assist with special projects as assigned by the executive team.
• Track progress on executive initiatives and provide regular status updates.

Required Skills and Qualifications

• Bachelor’s degree in business administration or related field
• 10+ years of experience as an Executive Assistant, preferably supporting multiple C-level executives
• Exceptional verbal and written communication skills
• Advanced proficiency in Microsoft and Google Suite products
• Strong organizational and time management skills with the ability to prioritize tasks effectively
• Excellent attention to detail and ability to maintain confidentiality
• Proven experience in editing professional business presentations
• Ability to work in a fast-paced environment and handle multiple projects simultaneously
• Flexibility to adapt to changing priorities and work outside regular business hours when required

Preferred Skills and Qualifications

• Experience with project management software (e.g., Asana, Trello, or Monday.com)
• Proficiency in virtual communication platforms (e.g., Zoom, Microsoft Teams)
• Knowledge of basic financial processes and budget management

The successful candidate will be a strategic partner to our executive team, contributing to our organization's overall efficiency and effectiveness. This role requires high professionalism, critical thinking and problem solving, and the ability to anticipate needs before they arise. The perfect candidate will thrive in a dynamic, fast-paced environment, have a passion for details, and excel at supporting high-level executives. If this describes you perfectly, we encourage you to apply for this challenging and rewarding position.

Salary Range

The base salary compensation range targeted for this full-time position is $120,000-$154,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Compensation, Benefits and Perks

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off 
• 12 Company holidays + Winter Break and up to 14 weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.