PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

As part of the project team in Toronto, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Software Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. As a Technical Project Manager, you will be responsible for managing projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope. This role involves both technical expertise, project management, and people management skills.Salary: $150,000 - $215,000 Requirements

• BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience.
• Experience with agile project management, such as scrum, kanban, post-mortems etc.
• 2+ years of software engineering manager experience.
• Experience with algorithms, data structures, complexity analysis, and software design.
• Experience with one or more programming languages such as Python or Go.
• Working proficiency in verbal and written English.
• Exceptional communication and interpersonal skills
  
  Preferred Requirements:
• 2+ years of experience in technical project management, preferably in a related industry.
• Knowledge of REST APIs and associated technologies such as OAuth2.0
• Willing to get hands-on solving problems to help the team and project move forward.
• A proactive collaborator with experience in interacting with different teams of varying complexity.
• Experience / Knowledge of deployment AI products or solutions at scale.
• Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS
• Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.
• Experience with Go programming language
• Permission to work in the Toronto, CA.

Main Responsibilities:

• Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions.
• Foster a culture of collaboration, innovation, and continuous improvement within the engineering department.
• Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth.
• Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies.
• Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects.
• Provide hands-on technical leadership, guiding engineers through complex AI challenges, from model development to system integration.

Benefits💰 Participation in the company’s employee share options plan🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision👪 Life Insurance◻️ STD and LTD💰 The opportunity to contribute to the company's 401k plan🏝 Flexible PTO policy + 11 designated company holidays📚 Annual learning and development allowance🏡 One-off WFH allowance when you join🧡 Enhanced parental leave👨‍👩‍👧 Company-funded fertility and family-forming programmes🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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