Location: Bengaluru,Karnataka,None,None
About us Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator licence to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement. Some of the customers include MNC Group Indonesia, DHL Malaysia, Telekom Malaysia, Grab, Finmas, HDFC Bank, ICICI Bank, RBL, IDFC First bank, Swiggy, Zomato etc.Exotel has $50 million ARR and a $100 million Series D funding round.Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. Tech @ ExotelExotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS.Our focus is on building a very fault-tolerant, loosely coupled, scalable, and real-time distributed systemWe are generally agnostic of language, technology, or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java, and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search, and Beanstalkd for queuingWe emphasize a lot on clean abstractions of code, loosely coupled services, and good coding practicesWe are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!We are crazy about high availability. Roles and Responsibilities As the engineering manager of the team, your roles and responsibilities include: Build and mentor a team of engineersCreate an environment and culture where efficiency and innovation thriveManage learning and development of team members.Work with stakeholders (Business owners, Product managers, Architects) to identify objectives for the team and deliver outcomes. This includesWork with Product managers for functional roadmap and requirementsWork with Architects for non-functional requirementsLiaise with all stakeholders on priorities and timelinesOwn up delivery - guide the team to deliverTranslate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.Track and report engineering health metrics (such as bugs by severity, production incidents, etc.)Ensure quality through processes ( Review code, test plans, and deployment plans.) Must-haves 8-10+ years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.Experience in the development of some of the backend/platform components or systems, REST API, client libraries, Front end etc.Proven track record in leading the development of high-complexity software with demonstrable outcomes1-2+ years of experience in building/managing a high-performance team Capability and intent of taking end-to-end ownershipExcellent communication and stakeholder management skills Good-to-haves Experience with Gen-AI technologiesExperience with cloud deployments (distributed and scalable systems) and DevOps as a culture environment
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