Location: Bengaluru,Karnataka,India


Reporting to: CEO of ExotelLocation: Bangalore preferred, remote considered for exceptional candidatesType: Full-time, cross-functional leadership roleWhy this role mattersHouse of AI is Exotel’s bold move into applied voice AI. Instead of building everything internally, we believe in plugging into the best tools, models, and vendors across the ecosystem—and delivering customer-specific AI solutions at high velocity.Your mission is to design, assemble, and manage this ecosystem: voice models, data pipelines, vector DBs, fine-tuning partners, compliance tools, and more. This is not a back-office role. You’ll be building the infrastructure for how we go to market with AI.Key Responsibilities1. Ecosystem AssemblyIdentify, evaluate, and onboard best-in-class vendors across the 10-component stack (voice SLMs, RAG, LLMOps, integration agents, etc.)Negotiate commercial and integration termsMaintain a clear “build vs partner vs invest” map for each component2. Stack Design & GovernanceWork closely with House of AI engineers and TAMs to ensure ecosystem tools are usable, scalable, and compliantDefine APIs, SLAs, security protocols, and data sharing agreementsEnsure components integrate into a unified delivery toolchain for the TAM + agentic coder loop3. Vendor and Infra OpsSet up processes to monitor uptime, cost, latency, and security across ecosystem componentsOwn partner performance, escalation, and renewal cyclesMaintain a live dashboard of what’s deployed where, with what stack4. Internal EnablementCreate and maintain documentation, onboarding kits, and integration guides for TAM teamsServe as the go-to person for all AI infrastructure questions across delivery teamsRun quarterly ecosystem reviews with senior leadershipWho You AreYou think like a product manager but act like an operations leaderYou have deep comfort with LLMs, MLOps, APIs, cloud infra, and open-source AI toolsYou’ve either worked in an AI-native startup or managed external platforms/integrations in a scaling B2B SaaS companyYou move fast, ask sharp questions, and know when “good enough” is good enoughBonus: You’ve built or run AI partnerships before.What Success Looks Like (First 6 Months)100% of our AI delivery stack is sourced, integrated, and documented2 customers go live with House of AI use cases using fully ecosystem-delivered infrastructureYou’ve reduced average TAM deployment time by 40% by pre-integrating the right toolsExotel builds no infra. All infra is partner-delivered, with <5% downtime and clear SLAs


Apply to this job