Position Summary...

What you'll do...

Job Summary:

Walmart is a multinational, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At CCaaS Platform, we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.

We are seeking a hands-on, highly skilled, and experienced Distinguished Data Scientist to join our team. In this individual contributor role, you will report directly to the Sr. Director of Engineering and GenAI. You will actively shape the organization’s AI strategies and provide thought leadership. You will be sought after to design and develop cutting-edge AI solutions and algorithms while mentoring and guiding data scientists and fostering a culture of innovation and excellence.

This is an IC role with an expectation to be hands-on coding 80% of the time.

What you'll do:

This is a vital role with significant growth prospects. You will have work to do from day one and will be counted on to create opportunities that align with the overall organization goals. Some of the key responsibilities of this role include, but are not limited to:

• Supporting a growing team of domain experts within LLM Research of Generative AI.
• Developing technical vision, long-term strategy, and setting direction for the team and the organization.
• Driving execution of developing models and systems.
• Communicating, collaborating, and building relationships with clients and peer teams to facilitate cross-functional projects.
• Remaining up to date on ongoing research and development activities in the team, helping work through technical challenges, and being involved in design decisions.
• Guiding and leading the organization’s data scientists to design, architect, and build AI/ML models and model systems.
• Collaborating with cross-functional teams and machine learning engineers to deploy, operate, and optimize scalable solutions.
• Consulting product managers on AI/GenAI-driven use cases.
• Upholding a set of robust work standards and responsible AI standards to ensure we build trustworthy AI/ML solutions.
• Driving a culture of accountability, ownership, and inclusivity within the team.
• Participating in code reviews, architectural discussions, and troubleshooting sessions to ensure the highest standards of development.

What you'll bring:

Some of the skills needed for this role include, but are not limited to:

• 10+ years of experience in AI research.
• 15+ years of experience with the full ML development lifecycle.
• Experience building machine learning models through all phases of development, from design through training, evaluation, validation, implementation, and monitoring.
• Experience delivering very large models through the MLOps lifecycle from exploration to serving and implementing capabilities to support MLOps of LLMs.
• Deep experience working with applications that leverage LLMs and vertical integration with enterprise applications.
• Experience with LLM application evaluation strategy and interpretability, fairness, and security of LLMs.
• Experience with generative AI technology stack including prompt engineering, guardrails, vector databases, advanced RAG, KAG, CAG, LLM hosting, and fine-tuning.
• Extensive hands-on experience with a broad stack of technologies — Python, Huggingface, VectorDB, Tensorflow, Pytorch, ElasticSearch, Azure, etc.
• Authored research publications in top peer-reviewed conferences (NeurIPS/ICML/ICLR/AAAI) or industry-recognized contributions.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎ 

‎ 

‎ 

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎ 

For information about PTO, see https://one.walmart.com/notices.

‎ 

‎ 

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎ 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎ 

For information about benefits and eligibility, see One.Walmart.

‎ 

Sunnyvale, California US-04397:The annual salary range for this position is $169,000.00-$338,000.00

‎ 

Bentonville, Arkansas US-10735:The annual salary range for this position is $130,000.00-$260,000.00

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

Additional compensation includes annual or quarterly performance bonuses.

‎ 

Additional compensation for certain positions may also include:

‎ 

‎ 

- Stock

‎ 

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 6 years' experience in an analytics related field. Option 2: Master’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 4 years' experience in an analytics related field. Option 3: 8 years' experience in an analytics or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Publications or active peer reviewer in related journals or conference, Successful completion of one or more assessments in Python, Spark, Scala, or R, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America