Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.

Global Operations, Product Data Operations, and Scaled Operations
As a critical component of Global Operations, Product Data Operations (PDO) and Scaled Operations play vital roles in driving business outcomes. PDO provides the data and insights that power machine learning and AI, fueling the core of all Meta products. In particular, PDO is instrumental in the success of GenAI programs, offering strategic leadership, oversight, and operational excellence.
Scaled Operations oversees outsourcing efforts and manages vendor performance, ensuring seamless execution and optimal results. In close collaboration with PDO, these teams within Global Operations form a powerful partnership that propels Meta's innovation and growth.

The Role: Director Scaled Operations, Product Data Operations
Meta is seeking a visionary executive to spearhead our Scaled Operations, AI Operations team. As a Director within Scaled Operations, you will be responsible for driving strategic growth, fostering innovative partnerships, and optimizing operational efficiency. We're looking for an exceptional individual who embodies the following qualities:

Partnership Oriented Mindset: You possess a partnership-oriented approach, with a background in business development, product, operations and global outsourcing. You're comfortable serving as the first point of contact for partners, attending conferences, and building relationships that drive business outcomes.

Strategic Thinker: You're a creative problem-solver with a systems-thinking approach, able to reimagine current models and implement process improvements that align with our vision.
Emotional Intelligence and Product Acumen: You have high emotional intelligence, effective communication skills, and a deep understanding of product context. You know when to leverage your strengths and when to bring in your team to navigate complex cross-functional stakeholder dynamics.

Exceptional Leadership: You're a skilled people manager with a talent for building and developing high-performing teams. You're adept at identifying skill gaps and filling them to ensure your team's success.

As a key member of our leadership team, you'll need to be an agile operator, comfortable making data-driven decisions quickly in a fast-paced environment. If you're a strategic thinker, a collaborative leader, and a passionate innovator, we encourage you to apply for this exciting opportunity to join Meta as a Director within Scaled Operations.

Director, Scaled Operations (AI Operations) Responsibilities

• Develop and execute a comprehensive workforce strategy, leverage industry research and market intelligence, and develop vendor management strategies that maximize value and minimize risk
• Oversee end-to-end scaled operations including vendor operations, change management, workforce planning, budget management, learning, quality and technology
• Drive continuous improvement of operational processes and systems, establish metrics and KPIs to measure operational effectiveness, develop crisis management and business continuity plans
• Build and maintain strategic relationships with key global vendors and partners, negotiate complex contacts and service level agreements, ensure that vendors deliver supply and capacity that meets Meta’s demand and deliver quality, and drive cost optimization while maintaining service quality
• Lead, develop and mentor a global team of operations professionals within a global, matrixed organization
• Collaborate cross functionally with Product, Engineering, Data Analytics, Global Operations, Business Development, Finance, Legal, and HR

Minimum Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field
• 10+ years of experience in global outsourcing at scale, vendor management, operations leadership, or related field
• Proven track record of leading and managing teams across a global matrixed organization
• Proven communication, negotiation, and problem-solving skills
• Experience interfacing with C-Suite stakeholder

Preferred Qualifications

• MBA or related degree
• Experience in managing operations for AI/ML annotation projects
• Knowledge of GenAI LLM annotation processes and technologies and outsourcing human data annotations
• Experience working in a fast-paced, dynamic environment

For those who live in or expect to work from California if hired for this position, please click here for additional information.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$287,000/year to $330,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.