CAI Overview: Are You Ready? CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For Mission Critical and regulated industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field tested processes, and elite expertise developed over 30 years. 
Our approach is simple because our Purpose informs everything we do:  We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.  
At CAI,we are committed to living our Foundational Principles, both professionally and personally:   We act with integrity   We serve each other   We serve society   We work for our future   
At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal. It’s a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.  
Position Overview: CAI is seeking a highly motivated and experienced professional in Mission Critical industries as the Director of Operations (DOO) for CAI Mission Critical in the America’s region.  The DOO plays a pivotal role in driving operational excellence and efficiency across the continental region.  You will oversee multiple geographic locations and collaborate with cross-functional teams to ensure seamless delivery of our services.  The successful candidate will possess a strong track record of operational leadership, strategic thinking, and have an ability to drive organizational growth.
The DOO is responsible for the day-to-day operations, personnel and resource management, and general execution of operations to achieve the strategic vision of the Mission Critical Division at CAI.  The DOO accomplishes these functions through: 
1. Operational Strategy and Planning:•Develop and execute a comprehensive operational strategy aligned with the CAI's goals and objectives.•Identify opportunities for operational improvement and implement strategies to enhance efficiency, productivity, and profitability.•Collaborate with senior leadership to establish performance metrics and goals for the continental operations.2. Financial Management•Monitor and manage the financial performance of the continental operations, including budgeting, forecasting, and cost control.•Analyze financial data to identify trends, risks, and opportunities for improvement.•Drive initiatives to optimize resource allocation and utilization, ensuring efficient delivery of services.3. Process Optimization and Standardization•Streamline and standardize operational processes to enhance productivity and quality across all locations.•Implement best practices and enforce CAI Policies and Procedures to ensure consistency and efficiency.•Continuously assess and improve operational workflows to drive operational excellence and meet client expectations.4. Team Leadership and Development•Lead and inspire a diverse team of operational professionals across multiple geographic locations.•Provide guidance, mentorship, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.•Identify training needs and facilitate professional development opportunities to enhance team performance.5. Relationship Management•Collaborate closely with cross-functional teams, including sales, marketing, finance, and people solutions, to ensure alignment and seamless coordination.•Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.•Proactively address client concerns, resolve operational issues, and ensure client satisfaction.6. Risk Management and Compliance•Identify potential risks and develop strategies to mitigate operational, regulatory, and compliance risks.•Ensure adherence to relevant industry regulations, legal requirements, and internal policies.•Implement and monitor robust internal controls to safeguard data integrity and confidentiality.
Requirements include:Position Requirements:•BS in a science or engineering field or equivalent years’ experience•10 years or more of experience in Data Center/Mission Critical Operations, Commissioning, or Facility Engineering / Facility Management•5 years or more of experience in Consulting or Professional Services•Experience in one or more of the following: design reviews, facilities and equipment startup walk downs & troubleshooting, HVAC, Medium/ Low voltage, LEED, facility auditing, Data Center/Mission Critical infrastructure, and Back-up/ UPS systems, test scripts, commissioning plans, Data Center/Mission Critical Basis of Design, Sequence of Operations, and Owner’s Project Requirements.•Exceptional business acumen with an entrepreneurial spirit, consisting of strong managerial and leadership skills and experience.•A recognized leader in the Data Center industry in the America’s region.
Other Requirements:•Excellent oral and written English skills are required•Able to travel internationally •Able to work extended hours, as applicable •Able to work in North America without sponsorship now or any time or in the future
#MV-1 #MISSIONCRITICALWe are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all – our employees, our customers, and the broader society.
This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO).