About Hebbia
The user interface for AGI – Hebbia is AI that works the way you work.
Designed to be generally capable– it can tackle even the most complex tasks, citing answers over any amount of sources. By showing its work, Hebbia empowers users to collaborate with AI on each step and validate responses instead of blindly trusting them. Our mission is to put capable AI in the hands of 1 billion people by 2030.
Job Description
Our future Customer Success function will guide users through every step of their journey with Hebbia. The Customer Success team will be built ground-up – we’re hiring a founding Director to architect the vision, recruit new Hebbians, and establish the playbooks that will drive adoption and growth for Hebbia’s flagship customers: world‑class financial institutions, law firms, and Fortune 500 companies.
You will partner closely with the Engagement team (domain experts who design and implement use cases in Financial Services and Law) while building a bench of SaaS deployment specialists who ensure every customer realizes rapid, compounding value.
If you have built or scaled a Customer Success organization, love solving hard problems, and want to leave a visible mark on a company bringing frontier AI to serious work, we’d love to meet you.
This role is based full‑time in our SoHo, New York City office.
Responsibilities
As Hebbia’s first Customer Success hire and functional leader, you’ll collaborate with leadership to design our Customer Success and Support functions from the ground up. Your impact will shape the processes that guide clients through every stage of their journey with Hebbia, working closely with the Engagement team to craft the entirety of the post-sale journey.
The role will involve:
Who You Are
Compensation
In consideration of market analysis and relevant factors, the compensation range for this position is set between $175,000 and $240,000 (base salary and bonus) with ac. However, adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description. The position also qualifies for a competitive equity package.
Life @ Hebbia
PTO: Unlimited
Insurance: Medical + Dental + Vision + 401K + Wellness Benefits
Eats: Catered lunch daily + doordash dinner credit
Parental leave policy: 3 months non-birthing parent, 4 months for birthing parent
Fertility benefits: $15k lifetime benefit
New hire equity grant: competitive equity package with unmatched upside potential
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