Future of X:
The Future of X (FoX) team is dedicated to transforming and creating a digital-first experience for support and services at Juniper. We are investing in a state-of-the-art digital technology stack, leveraging AI and automation to simplify customer journeys, enhance support experiences, and accelerate processes—often by enabling self-service capabilities. Key components of our solution include omnichannel platforms, portals, and digital suite of automation tools, providing customers with seamless, low-effort engagement options and enabling faster issue resolution, often without the need to open a case.
To build these complex solutions, our team consists of domain experts, architects, data scientists, data engineers, and MLOps professionals, managing the entire solution lifecycle—from concept to deployment. On the GenAI/AI front, we develop solutions tailored to Juniper’s business objectives.
Finally, every solution we bring to market is fully integrated into Juniper’s customer support and services technology stack, ensuring a seamless and impactful digital experience.
 

Responsibilities:

We are seeking an experienced and strategic leader to own and lead AI Center of Excellence for Future of X with charter to transform digital customer experience. Develop solutions that aligns with the organizational goals and objectives with traditional AI/ML, Generative AI and Large Language Models. 

• Lead the evolution of the Data Engineering, Machine Learning and AI capabilities through the solution lifecycle
• Collaborate with project teams, data science teams and other development teams to drive the technical roadmap and guide development and implementation of new data driven business solutions. 
• Create playbooks, frameworks, and IP to strengthen delivery. 
• Enable customers to adopt solutions to achieve improved business outcomes. 
• Attract, develop, and retain talent with relevant skills. 
• Develop technical governance for data solution design and implementation leveraging leading industry practices. 
• Drive latest innovations and market trends in AI/ML, NLP, Information retrieval, Generative AI, Large Language Models to influence technology decisions, strategy and incorporate emerging practices into our solutions. 

Qualification and Desired Experiences:

• 15+ years in data and analytics with expertise across AI, ML, data platforms, BI tools, and data engineering 
• 12+ years of experience in a technical leadership role; exceptional people management, supervising strategic projects
• Bachelor’s or Master’s degree in Data Science, Computer Science or related disciplines 
• Experience with leading and architecting and building infrastructure to manage the Data/AI model lifecycle
• Deep understanding of technology trends, architectures and integrations related to Generative AI
• Hands-on experience with advanced analytics, predictive modelling, NLP, information retrieval, deep learning etc
• Strong track record of managing high-performing teams and shaping data practices.  
• Demonstrated experience of successfully delivering complex initiatives with tight timelines

Tech skills :

AWS , Databricks, Snowflake, Python, Pyspark, Docker, Kubernetes, Terraform, Ansible, Prometheus, Grafana, ELK, Hadoop, Spark, Kafka, Elastic Search, SQL, NoSQL databases, Postgres, Cassandra, Salesforce

Personal Skills:

• Strong acumen with ability to translate data insights into business impact
• Entrepreneurial mindset combined with strong problem solving, execution and solution design skills
• Build an open, authentic, positive working culture for the team. 
• Ability to engage and communicate technical subjects to both technical and business audiences
• Self-motivated and innovative; confident when working independently and an excellent team player with a growth-oriented personality
• Maturity to deal with ambiguity and uncertainty of change 
• Effective time management skills which enable you to work successfully across functions in a dynamic and solution-oriented environment while meeting deadlines
• Ability to collaborate cross-functionally in a fast-paced environment and build sound working relationships within all levels of the organization
• Ability to handle sensitive information with keen attention to detail and accuracy
• Passion for data handling ethics and solve complex problems with creative solutions
• Demonstrate perseverance and resilience to overcome obstacles when presented with a complex problem. 

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...