What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do every day?

As an L1 DevOps Engineer at Haptik, you will support and optimize our infrastructure, enabling the seamless operation of our platform. Your contributions will be crucial in maintaining the high performance and reliability of our systems, which are used by clients worldwide.

Ok, you're sold, but what are we looking for in the perfect candidate?

Gain complete proficiency in maintaining and optimizing Linux-based environments and cloud platforms, with the ability to execute end-to-end DevOps processes for efficient deployments and support, including:

• Linux Environment Management: Support and maintain Linux-based environments, preferably Ubuntu, ensuring high availability and performance.

• Cloud Platform Collaboration: Work closely with cloud platforms (AWS, GCP, Azure) to deploy and manage infrastructure, enhancing scalability and reliability.

• Networking Configuration and Management: Configure and manage network setups to ensure secure and stable connectivity across systems.

• Containerization and Orchestration: Utilize Docker and Kubernetes for container management and orchestration, enabling streamlined deployment and scaling.

• Version Control Management: Maintain and manage version control systems (Git, SVN, GitLab) to support seamless code collaboration and deployment.

• Configuration Management: Implement and maintain configuration management tools like Ansible to automate infrastructure setup and management.

• Automation Scripting: Develop automation scripts using Python or Shell to reduce manual tasks and improve efficiency.

• Issue Troubleshooting and Deployment Support: Troubleshoot production issues, providing swift support for deployments to minimize downtime.

• Communication and Collaboration: Communicate effectively with team members and stakeholders, ensuring alignment on goals and smooth project execution.

• Database Management: Work with databases like MySQL, MSSQL, or MongoDB to support application data storage and retrieval needs.

• Monitoring and Performance Management: Use monitoring solutions such as Nagios, Zabbix, Prometheus, or Grafana to track system health and performance, ensuring timely issue resolution.

Requirements*

1. Bachelor's degree in Computer science, Information technology or related field.

2. A minimum of 1-4 years of experience in DevOps or systems engineering roles, with hands-on exposure to deployment, automation, and system maintenance.

3. Strong knowledge of Linux (preferably Ubuntu) and fundamental networking concepts.

4. Experience with Docker for containerization and version control systems such as Git, SVN, or GitLab.

5. Experience with Terraform and Kubernetes for infrastructure as code and container orchestration.

6. Familiarity with CI/CD pipelines and Agile methodologies to support development workflows and iterative processes.

7. Knowledge of AMQP servers like RabbitMQ or MQTT

8. Experience with the ELK Stack (Elasticsearch, Logstash, Kibana) for logging and monitoring.

9. Familiarity with databases such as MongoDB, MySQL, and Redis.

10. Experience with Celery for distributed task management.

11. Familiarity with Application Performance Monitoring (APM) tools for tracking system performance.

12. Monitoring experience with tools such as Nagios, Zabbix, Prometheus, or Grafana for system health and performance tracking.

13. Excellent communication skills and a collaborative, team-oriented approach.

14. Flexibility for occasional night work, as required, to support production deployments and resolve critical issues.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.

• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.

• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.

• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.

• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.

• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool

• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.