Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2,4 million consumer and enterprise customers. We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility and sustainability focus, we strive to make our customers’ increasingly digital lives easier with our services. We serve clients in the Nordics as well as Poland and Spain.

We are looking to hire two service development-oriented AI/ML experts as Development Managers to join our AI Solutions team. In this role, you will be responsible for managing and prioritizing AI projects, contributing to AI strategy, and ensuring ethical AI usage to support Fortum’s business goals. Additionally, you will champion cultural change towards an AI-driven organization and oversee the complete lifecycle of AI solution development from ideation to development and implementation.

If you think you have what it takes to accelerate AI adoption at Fortum Consumer Solutions, we would love to take you onboard to level-up our customer journey and operational excellence with clever usage of AI.

In this role, you will: 

• Be responsible for backlog generation and prioritization of AI projects and act as the first point of contact for AI use cases.
• Contribute to AI strategy and vision within your area of responsibility, supporting Fortum’s business strategy and defining a roadmap for the future.
• Act as a project manager for AI projects to design, develop, and implement them.
• Ensure successful process re-engineering, change management, and benefits realization for your AI projects.
• Be accountable for driving ethical and responsible usage of AI.

To excel in this role, you could have: 

• A University degree in any of the STEM disciplines with a strong background and focus on computer science, data science, AI, or a related field.
• Worked with Service Design frameworks or have a management consultant background specializing in AI/ML development projects
• Vision for how different AI models (e.g., supervised, unsupervised ML models, and generative AI models) can be applied to solve operational problems and elevate customer experience.
• Knowledge about ethical considerations and best practices for responsible AI usage.
• Expertise about the complete lifecycle of AI solution development, including data integration, data warehousing, and AI model development.
• Ability to effectively visualize and communicate business and technical visions.
• Strong interest in studying and learning more about the rapidly developing AI landscape.

We are excited to hire individuals who are passionate about AI solutions and eager to contribute to our innovative team. If you share our enthusiasm, we would love to hear from you!

Ready to Join Us?

Do not miss this exciting opportunity! Submit your application by 18.03.2025 at the latest. We work with an ongoing selection and the job ad might be closed before the final application date.If you have any questions or would like to learn more about the position, feel free to reach out to Joona Åström via email joona.astrom@fortum.com. We are here to help and look forward to hearing from you.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com