Delivery Client Partner
Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pando’s Fulfilment Cloud provides manufacturers, retailers, and distributors with a single pane of glass to streamline end-to-end freight procurement-to-pay process to improve service levels, reduce carbon footprint, and reduce supply chain spend. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), and as one of the fastest growing technology companies by Deloitte.
Supported by an Advisory Board of veterans in India, the Europe, and the Valley, who have built, invested in, and led start-ups, public corporations, and everything in between, we are building a strong, diverse team of creative, driven, owners who yearn for independence and purpose in their work, and support each other to grow.
Role:
The Delivery Client Partner is responsible for leading client engagements from the early sales cycle through solution delivery and post-implementation growth. They act as a strategic advisor, working closely with senior client stakeholders to understand their business challenges, design tailored solutions, and ensure successful implementation of Pando’s platform.
This role involves managing the entire delivery process, driving product adoption, and fostering strong relationships with key stakeholders. Additionally, the Delivery Client Partner leads change management efforts, addresses escalations, and collaborates across internal teams to ensure client success and identify growth opportunities.
Responsibilities:
Early Sales Cycle Engagement:
- Engage early in the sales cycle to provide delivery plans, highlight delivery differentiators, and communicate with clients to build confidence in achieving their objectives.
Expertise and Engagement:
- Function as the business and industry expert for transformational projects/programs aligned to a single solution.
- Engage with supply chain executives and teams to understand company-specific objectives.
- Map customer challenges to specific end-to-end solution enablers and design solution recommendations to address these challenges.
Solution Design and Effort Estimation:
- Estimate effort for task-level implementation activities within project scope and recommend appropriate roles for execution.
- Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
Technical Understanding and Implementation:
- Understand Pando’s platform capabilities, including integration and architecture, for technical design.
- Orchestrate the SaaS delivery process, owning the end-to-end customer relationship from kick-off to go-live to ensure rapid adoption and value realization.
- Kick off projects and serve as the liaison for a smooth go live.
Change Management and Leadership:
- Help identify change management efforts needed for global or regional program implementations.
- Lead and manage the entire delivery process, working alongside SI/consulting partners in the deployment of Pando’s solution.
- Handle client escalations as they arise with support from the wider team.
Customer Relationship and Growth:
- Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measure KPIs to achieve value realization.
- Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.
- Build and maintain relationship with senior stakeholders (CIO, CFO, Head of Supply Chain, CEO)
Collaboration and Feedback:
- Collaborate effectively with internal stakeholders to ensure smooth transitions between engagement stages.
- Share feedback with Product Management to identify areas for solution development opportunities.
Requirements
Required skills:
• Over 8 years of experience in Supply Chain and Logistics domain with over 5 years of expertise in IT implementation for enterprise clients, with a focus on USA and European markets.
• 3+ years of specialized experience in enterprise SaaS products.
• Expertise in designing and refining operational playbooks to drive efficiency.
• Successfully executed multiple SCM product solution rollouts.
• Adept at managing senior client stakeholders and fostering long-term relationships.
• Extensive experience in internal and external stakeholder management, including handling escalations.
• Comprehensive experience in project and delivery management, ensuring timely and high- quality outcomes.
• Demonstrated proficiency in strategic planning, decision-making, and abstract problem-solving.
• Strong leadership capabilities, with a proven ability to inspire and manage teams at scale. Skilled in team development, process design, and operational optimization.
• Highly adaptable to dynamic, fast-paced environments with a strong ability to balance tactical and strategic focus.
• Exceptional interpersonal, presentation, and communication skills.
• Strong analytical acumen and creative problem-solving abilities.
Preferred skills:
• Having USA visa is a huge plus
• Experience in Manufacturing, Retail, CPG, and/or Life Science preferred.
• Previous experience collaborating with remote teams is preferred.
