The Opportunity

We are seeking a motivated Data Scientist to join the Canadian Advanced Analytics team. This role is pivotal in developing sophisticated AI and ML models to create value with our Affinity business. As a Data Scientist, you will help develop and implement robust analytical solutions, applying both traditional and emerging machine learning and AI techniques including but not limited to outlier detection, link analysis, and deploying applications on cloud platforms like Azure. The successful candidate will work closely with multi-functional teams to design and implement fraud detection algorithms, contributing to the sales, product design, customer experience and security. This role demands a blend of analytical expertise, strategic thinking, and a passion for innovation. 

Responsibilities

Data Analysis and Modeling:

• Utilize advanced statistical methods and machine learning techniques to analyze complex datasets and extract actionable insights that drive business improvements.

Support Sales and Marketing Initiatives:

• Collaborate with sales and marketing teams to develop predictive models that optimize lead generation, customer segmentation, and retention strategies.

Product Development Insights:

• Work closely with product development teams to identify data-driven opportunities for product enhancements and innovations, ensuring alignment with customer needs and market trends.

Operational Efficiency:

• Design and implement data-driven solutions to modernize operations, streamline processes, and improve efficiency across various business units.

Enhance Customer Experience:

• Analyze customer data to identify patterns and trends, providing insights that inform strategies to improve customer satisfaction and engagement.

Collaborative Problem Solving:

• Partner with cross-functional teams to understand business challenges and translate them into data science projects, delivering impactful solutions.

Data Management and Governance:

• Ensure data integrity, accuracy, and security while adhering to standard methodologies and regulatory requirements for data management within the insurance industry.

Continuous Learning and Innovation:

• Stay abreast of emerging trends in data science and insurance, promoting a culture of continuous learning and innovation within the team.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor', Master's degree, or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or a related field.
• Proven experience in data science, analytics, or a related field, with a focus on fraud detection preferred.
• Proficiency in programming languages such as Python and experience with machine learning libraries/frameworks
• Knowledge of professional software engineering practices & standard methodologies for the full software development process, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Experience with AzureML, Databricks, and PowerBI
• Strong collaboration and elaboration skills; demonstrates a strong commitment to organizational success; shares resources and demonstrates knowledge across the organization.
• Strong problem-solving skills and the ability to think critically and creatively to develop innovative solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in multi-functional teams.
• Experience with Salesforce is preferred

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion:  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.