Job Description

Utilizes both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Is responsible for staying abreast of the fast moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion.

Job Responsibility

• Identifies actionable market insights for future customer centric enhancements using customer surveys, direct customer feedback, market research, call shadowing, competitive benchmarking, and other tools. 
• Effectively pinpoints and triages existing customer pain points. 
• Prioritizes production issues and trends. 
• Analyzes and takes action on key metrics, in partnership with Product Managers and IT teams. 
• Reviews key site health metrics daily. 
• Develops a product roadmap based off of customer insights, cross-department collaboration, and company goals. 
• Works with analytics and IT teams, to create business cases to support product recommendations. 
• Identifies/prioritizes optimization testing opportunities across the breadth of our digital tools. 
• Understands the existing features and the value they drive for our customers. 
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Preferred Skills:

• SQL
• Python
• Tableau
• Cloud Computing
• Experience working in Data Science projects

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).