Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic UK-based technology company with a global impact across logistics, we’re searching for a Customer Support Representative who is excited by the prospect of working in a rapidly growing international scale-up. We have significant runway thanks to our most recent Series B funding, which we raised from some of the best investors in the space: Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam) and Dynamo Ventures (Sennder, Stord, Gatik).

As a Customer Support Representative, you’ll be primarily responsible for providing technical support to Customers.

Day-to-day you will:

• Work on Customer’s tasks with quality and ensure to complete these on or before the deadline.
• Any ad hoc tasks assigned to you for helping Customers.
• Also, help the Customer Support team with any tasks.
• Work closely with CSMs for any new Customers.
• Adapt to any new internal tools to support Customer tasks.
• Learn new features in the Raft application.

Requirements

We specifically want someone who has:

• A degree from a reputable university
• A minimum of 2-years experience in a B2B Product Support role
• Comfortable with the use of technology
• Familiarity with Support tools such as Jira, Hubspot or any such ticketing tool would be advantageous
• Hands-on experience with Microsoft Excel or Google Sheets to track the task.
• Great people skills and at ease communicating with customers and internal stakeholders
• Excellent written and verbal skills
• The mindset of continuous improvement and extreme ownership

Apply because you want to...

• Have the opportunity to work in a global market and compete with best-in-class companies who are on the front line of Machine Learning and Engineering developments
• Work in a modern Product-led company where your contributions are valued and have a real-world impact
• Get exposure to working with stakeholders on a global level across different industries
• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
• Work in a diverse and multicultural environment