DIGITAP.AIprovides high tech advanced AI / ML solutions to new age internet driven businesses for reliable, fast and 100% compliant Customer On boarding, Automated Risk Management along with Big Data enabled services like Risk Analytics and Customized Scorecards. For customers on boarding and risk management, Digitap.ai extracts the data from various sources through web scraping.
Responsibilities:
Onboarding: Guide new clients through the onboarding process, ensuring a seamless transition onto our platform. Relationship Management: Foster strong, enduring relationships with clients, addressing inquiries and escalations promptly. Support: Provide timely and effective support via email, resolving technical issues. Feedback: Gather and relay customer feedback to internal teams, advocating for enhancements.
Requirements: Bachelor's degree. Up to 2 years of customer support or relationship management experience, preferably in SaaS or fintech. Strong writing and verbal skills, along with exceptional interpersonal skills. Intermediate understanding of API structure, JSON; ability to learn and explain technical concepts. Problem-solving skills and a proactive approach to customer needs. Well versed with MS Tools and possesses a good typing speed.
