DevRev

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.

Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.

DevRev was founded in October 2020 and raised over $100 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Job Description

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.

Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done.  Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics. 

Responsibilities

• Lead end-to-end customer journey mapping and accelerate time to value, leveraging generative AI.
• Create playbooks for the CS team to utilize in day-to-day operations to drive business growth, including sales handoffs, churn management, success planning, EBR/QBR process, etc.
• Leverage AI capabilities of DevRev to facilitate more efficient processes through reporting, alerts, and AI-driven workflows.
• Partner with PLG leads on how we drive scaled CS motions and accelerate onboarding of customers.
• Conduct data analysis about customer usage to share insights and drive internal process and decision-making, as well as ensuring data accuracy.
• Develop new ways of engaging with customers through various channels (phone, Discord, chat, text, etc.) to increase product usage.
• Keeping constant feedback loops back to all key stakeholders including Engineering, Product, Customer Success & Support, Revenue, Marketing, etc.

Ideal Candidate Qualifications

• 5-7 years of experience in technical customer service/support, project management, account management, or other relevant fields.
• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Technical knowledge in software development, APIs, and coding (e.g., SQL).
• Proficiency in generative AI and creating operational playbooks.
• Outstanding communication skills (written and verbal), with fluency in English.
• Comfort operating in a fast-paced, high-demand, global environment.
• Result-oriented work style, ability to get things done, and a learning mindset.
• Strong understanding of metrics-driven approaches and financial orientation.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!