About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them.

About the role:

· Is your goal to build relationships based on trust which results in happy, passionate, loyal customers and colleagues?

· We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.

· You will build and maintain strong professional relationships with our customers with the support of Business Development Managers and the Implementation team to coordinate operational tasks.

· This is a highly collaborative role, which requires excellent organizational skills, clear communication, and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?

· Maintain a detailed knowledge of Rezo.AI offering and the impact they can create for our customers.

· Coordinating and maintaining a detailed list of all tasks and communication with the client

· Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

· Scheduling client and internal meetings including follow ups.

· Assisting the onboarding team for any new business set up activity that might arise from accounts

· Assist with customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.

· Proactively spot and correct any issues that could affect customer satisfaction or retention

· Help BDM drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.

External Skills And Expertise

· Strong customer service background, follow-up, and organizational skills.

· 4-7 years of experience in a customer-facing role. SaaS experience would be a benefit.

· Bachelor’s degree in IT/Computer Science. A Masters degree in Business Administration would be a benefit

· Diplomacy, tact, and poise under pressure when working.

· Excellent personal presentation and communication skills & strong client servicing skills.

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information