at HappyRobot
Full TimeAbout HappyRobot
HappyRobot is a platform to build and deploy AI workers that automate communication. See a demo
Our AI workers connect to any system or data source to handle phone calls, email, messages…
We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.
We raised a Series A round from a16z and YC and we’re growing very fast, on track to hit double digit ARR by June this year.
We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment, working from 9 to 9, six days a week.
We are looking for a Customer Success Manager with 4-5 years of experience in the SaaS industry, passionate about delivering value to customers and ensuring their long-term success.
Strategic Account Management - Serve as the primary point of contact for key customers, ensuring a seamless experience and effective product adoption.
Onboarding & Training - Guide new customers through the implementation process, helping them achieve their goals with our software.
Customer Relationship Management - Maintain proactive and continuous communication to understand customer needs, resolve issues, and foster loyalty.
Product Optimization - Analyze usage metrics and provide recommendations to enhance customer experience and value.
Retention & Renewals - Monitor success indicators, prevent churn, and lead contract renewal strategies.
Account Expansion - Identify upsell and cross-sell opportunities aligned with customer needs.
Cross-functional Collaboration - Work closely with Sales, Support, and Product teams to improve customer experience and contribute to continuous improvement.
Customer Feedback Management - Gather and share customer insights to influence product development and innovation.
4-5 years of experience in Customer Success or similar roles in SaaS companies.
Experience managing B2B customer portfolios and working with retention and growth metrics.
Excellent communication, negotiation, and problem-solving skills.
Ability to analyze data and derive actionable insights.
Customer-oriented mindset with a consultative approach.
Familiarity with CRM tools (Salesforce, HubSpot, Gainsight, etc.) and data analytics platforms.
Founder Mindset - You're here for a reason and ready to take risks for something unknown.
Why join us?
Opportunity to work at a high-growth AI startup, backed by top investors.
Fast Growth - Backed by a16z and YC, on track for double-digit ARR.
Ownership & Autonomy - Take full ownership of projects and ship fast.
Comprehensive Benefits - Healthcare, dental, vision coverage.
Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
Work With the Best - Join a world-class team of engineers and builders.
The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.
By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.
In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.
If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.
For more information, visit https://www.happyrobot.ai/privacy-policy
By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.
