Description

Do you love working with customers to help them achieve business goals and drive product value? Do you have experience working with a highly technical product or a developer audience? Do you love working at fast-paced, well-funded startups, for which your efforts have measurable impacts? If you answered yes to these three questions, let’s talk about Qodo. 

Qodo is looking for a Customer Success Manager based in New York City or remote in the United States to help our customers grow with our platform and transform the way businesses ensure code quality in AI development. 

As a Customer Success Manager (CSM), you will be a very early member of our US Go-To-Market team and help shape our long-term processes and strategy. Your goals will be to help drive retention and growth for a book of accounts while acting as their internal voice of the customer at Qodo to ensure they have everything they need to be successful with our platform.

Responsibilities:

• Work with customers to ensure the successful deployment of Qodo and develop strategies to maximize adoption and value throughout the customer lifecycle
• Serve as the central point of contact for customers and act as a liaison internally for all Qodo departments 
• Drive retention and growth of the existing customer base working alongside Post-Sales SEs and AEs while uncovering new champions and teams that would benefit from Qodo
• Help organizations develop a long-term strategy for success to ensure business goals are achieved, meeting regularly and going onsite when possible
• Partner with the Support team to help track and escalate bugs and issues 
• Partner with Product & Engineering to gather top feature requests and customer trends to ensure they are considered for the product roadmap 
• Help track internal data and leverage tools and automation to improve customer success analytics

Requirements

• 2+ years experience in Customer Success, Account Management, or another related customer-facing function
• Ability to learn and master a highly technical product and advise executive sponsors and key customer stakeholders. Previous experience working with Developer or Engineering focused products is a major plus
• Excellent communication skills and high emotional intelligence
• Collaborative in working with other teams and willing to come up with creative solutions when facing a new challenge
• Embodies a "customer-first" attitude and always aiming to deliver the best customer experience possible
• Data-driven, organized, and able to appropriately prioritize many ongoing projects

About the team

Qodo is an early-stage startup that empowers developers with cutting-edge tools that integrate seamlessly into their daily workflows. We specialize in GenAI-driven solutions, such as, IDE extensions for automated test generation, an AI-enhanced pull-request git agent for improving code review processes., RAG, and others. Our mission is to generate confidence for developers, enhancing productivity and code quality.