Limbic is making mental healthcare available to everyone, everywhere.

Limbic’s vision is to ensure the highest quality therapy is accessible to everyone, everywhere. The way we do that is by deploying AI responsibly, using it to augment clinical care and reduce barriers to accessing therapy at scale. Limbic is already used in over 25% of Talking Therapies in the NHS and is deemed safe and effective after successfully gaining UKCA Class IIa certification, the only AI mental health decision support tool to do so.

Find out more about us with this video: https://www.linkedin.com/posts/limbic-ai_limbic-su...

What you’ll be working on

• Managing implementation timelines, identifying and communicating risks and suggesting proactive mitigations where required
• Close cross-functional working alongside product and design to capture and prioritise client feedback
• Taking charge of monitoring and reporting across client accounts - including capturing indicators of success and analysing trends across quantitative and qualitative data
• Future proofing our delivery processes by refining and developing them in collaboration with the team
• There will also be scope to work on ad-hoc projects across the wider team based on your areas of specific interest and developmental goals

Job details

• Limbic is a remote-first company, but a London base is preferred as this role requires attendance at face to face meetings
• Reporting into Director of Customer Success

Requirements

• Strong programme management skills with ability to drill down delivery milestones into a set of prioritised tasks
• Demonstrable experience in customer success / client delivery for 2+ years which includes stakeholder management and proactive mitigation of risks
• Experience in improving customer-facing processes e.g. development of training materials, improvement of an onboarding experience or design of a reporting framework
• Can do attitude and comfort with working simultaneously across a number of projects and clients whilst maintaining the highest standard of quality at all times
• Excellent written and verbal communication skills
• Team player with a desire to be part of an innovative fast-growing company

Preferred

• Direct experience working in or with the public sector
• Relevant clinical experience and / or awareness of clinical practice
• Experience of working with external stakeholders

Benefits

• Competitive salary
• Flexibility regarding working remotely or from our central London office
• Twice a year company-wide meetups in Europe
• 25 days PTO
• Equity share options

We take employee wellbeing seriously at Limbic and in addition to the above we offer:

• Quarterly ‘life’ days
• Access to mental health support

For an informal discussion about the role please contact Chaellene@limbic.ai