WINT Water Intelligence is dedicated to helping businesses reduce their environmental footprint by preventing the hazards, costs, waste, and environmental impact associated with water leaks and waste. Utilizing the power of artificial intelligence and IoT technology, WINT provides a solution for commercial facilities, construction sites and industrial manufacturers looking to cut water waste, reduce carbon emissions and eliminate the impact of water-leak disasters. WINT has been recognized by Fast Company and CB Insights as one of the world’s most innovative AI companies and has won multiple awards including “Next Big things in Tech” and Insurance Times’ claims prevention technology award.
About WINT
WINT (Water Intelligence) is a leading provider of water management solutions, helping businesses prevent leaks, reduce waste, and drive sustainability. Our hardware+software solutions serve industries like construction, real estate, and commercial facilities, with an expanding footprint across multiple verticals.
We’re looking for a highly motivated, business-oriented Customer Success Manager (CSM) to join our team in North America. This role is critical in driving customer engagement, ensuring long-term success, and identifying opportunities for growth.
Responsibilities
- Lead product onboarding and training to ensure successful adoption of WINT solutions
- Drive contract renewals and maintain high retention rates
- Identify expansion opportunities within existing accounts
- Build and nurture strong customer relationships to drive engagement and satisfaction
- Act as a trusted advisor, demonstrating the business value of WINT’s solutions
- Collaborate with internal teams (Sales, Product, and Support) to improve customer experience
- Provide technical guidance and insights to customers on best practices
- Advocate for customers internally, ensuring their feedback is integrated into product improvements
Requirements
- 3-5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Strong business mindset with a focus on driving value and growth
- Charismatic, organized, proactive, and able to manage multiple priorities
- Technical aptitude and ability to explain complex concepts clearly
- Startup experience required; corporate experience is a plus
- Experience working with hardware + software solutions is an advantage
- Prior experience in construction, real estate, or related industries is beneficial
- Willingness to travel occasionally for customer meetings and events
- Hybrid work model – Boston-based candidates preferred
Why Join Us?
- Work in a fast-growing company at the forefront of sustainability and water intelligence
- Collaborate with high-performing, driven professionals in an innovative environment
- Make a tangible impact by helping businesses reduce water waste and prevent leaks
- Competitive salary and benefits package
