The shipping industry is going through a digital revolution: AI and Machine Learning are transforming the industry and enabling a new era of data-driven decisions which directly enhance the safety, efficiency, and sustainability of shipping companies. Orca AI is privileged to be at the forefront of this digital revolution, providing the first automated situational awareness platform for better decisions onboard and onshore, to ensure that vessels reach their destination safely and efficiently, regardless of weather conditions and water congestion. Join us at Orca AI in our mission to transform the old navigation paradigms and make shipping safer.
As a Customer Success Team Lead, you will be responsible for coordinating the launch activities of new clients, as well with existing clients for new countries, categories or applications. You will manage a small global CS team while working hands-on with an Enterprise Customer base.
You will work closely with Sales and Product to provide overall project management during the launch period, from green light through to Go Live. You will represent the company on the customer side and voice customers' needs internally, ensuring customer expectations are met.
Reporting to the COO, you will:
Ideally, you bring the following to the table:
If this sounds like a good match and you’re up for an exciting challenge, we look forward to hearing from you.