DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev by providing technical expertise, understanding technical terms, and operating effectively in a technical environment. You will own the coordination between multiple stakeholders to ensure the job gets done. Our team is charged with building our own system to provide outstanding customer experiences, as well as enabling customers with the support and guidance they need. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication, and business analytics.

Objectives of this role will include:

• Develop new ways of helping customers increase the usage of our products
• Create customer onboarding plans to accelerate product adoption and expand usage
• Enable integration of DevRev with customers’ existing tools stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
• Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage 
• Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc. 
• Conduct data analysis about customers usage to share insights and drive decision-making
• Close work with AI and generative technologies
• Learn new tools and guide customers through critical workflows, e.g.  mapping before and after process flows

Ideal Candidate Qualifications:

• 3+ years of prior experience in Technical Customer Service/Support, Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
• Knowledge of software development, technical support, and customer sales and success lifecycle. Technical knowledge of web solutions including APIs, and Webhooks. Knowledge of Data analytics (SQL) is also valued.
• Outstanding communication (written and verbal), with fluency in English
• Comfort operating in a fast-paced, high-demand, global environment
• Result oriented work-style, ability to get things done, and a learning mindset

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!