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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview:
Join our high-impact global engineering team within Salesforce Research, focused on working with select customers to solve challenging use cases leveraging Salesforce roadmap and Salesforce Research. As a Customer Architect for Atlas, you will deliver significant business value for premier customers by addressing their complex requirements and ensuring their success with the Salesforce platform. At Salesforce, trust is our #1 priority, and you will play a critical role in maintaining high quality, responsiveness, and predictability in our customer interactions.

Your Impact:
- Customer Satisfaction: Work in a customer-facing role to that leverages existing product roadmap alongside Salesforce research to deliver new high-value experiences for customers.
- Mentorship: Mentor teams on technical issues and best practices. Provide depth in the Salesforce core platform along with regulated industry expertise.
- Technical Expertise: Utilize your advanced programming skills in multiple languages (such as Python, Java, Apex, JavaScript) to tackle and resolve critical technical challenges
- Troubleshooting: Employ top-notch troubleshooting techniques and various tools within the R&D organization to identify opportunities, often diving deep into the code.
- Root Cause Analysis: Identify root causes, propose alternatives, and develop new ways to unblock existing challenges.
- Collaboration: Work closely with Customers, Salesforce Research, Product Management, Professional Services, and Engineering to promote successful outcomes for Customers.
- Asset Development: Develop high-quality POC, assets, and accelerators for internal and customer use.
- Knowledge Sharing: Share your expertise and mentor team members, helping to enhance our capabilities for customers.
- Cross-Functional Collaboration: Work closely with multi-functional teams across geographies, leading and coordinating projects and programs.
- Team Leadership: foster a collaborative team environment.
- Customer Interaction: Strong desire to interact with customers, support engineers, and management on high-profile, critical issues.
- Detail-Oriented: Demonstrable curiosity, passion, integrity, and exceptional attention to detail in both professional and personal pursuits.
- Problem-Solving: Exceptional detective and problem-solving skills.
- Communication: Excellent written and verbal communication skills, with clear bug/issue explanations, knowledge documentation, mentoring ability, and comfort interacting with all management levels.
- Experience: Minimum of 10 years of relevant technical experience.
- Analytical Skills: Ability to analyze complex problems, design solutions, educate team members, and work collaboratively to solve problems with high quality and on time.
- Leadership: Proven capability to lead teams and work across teams in delivering projects and running programs.

Required Technical Skills:
- Programming: Proficiency in multiple programming languages such as Python, Java, Apex, and JavaScript.
- Databases: Familiarity with Oracle and/or other relational databases (PostgreSQL, MySQL, etc.).
- Web Technologies: Familiarity with core web technologies such as HTTP, JSON, REST, XML.

Preferred Technical Skills:
- Salesforce Development: Previous experience with Salesforce / Force.com development. Salesforce certifications are expected.
- Expertise with Salesforce Research Atlas technologies: Ideally within a customer environment.
- Vlocity Components: Experience with Vlocity components (e.g., DataRaptors, OmniScript, Integration Procedures, FlexCards) is a plus.
- Regulated Industries Expertise: Experience with FINS or other regulated industries. Experience with Financial Services Cloud expected.
- Performance Optimization: Performance tuning skills for various programming languages and databases.
- Data Cloud Expertise: Experience with Data Streams, DLO, DMO, VectorDB, etc...
- Front-End Development: Experience with front-end technologies such as LWC, JavaScript, HTML5.
- SQL Development: Experience with Oracle and ANSI SQL.
- Mobile Development: Experience with mobile app development for iOS/Android.
- Log Analysis: Experience with log parsing in Splunk.
- Org Analysis: Experience with Salesforce internal tools for Org analysis.
- HTTP Analysis: Proficiency with HTTP traffic analysis tools like Fiddler or Charles.

At Salesforce, we are committed to fostering a collaborative and inclusive environment where technical excellence and customer success go hand-in-hand. If you are passionate about solving complex challenges and making a substantial impact, we encourage you to apply.
 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $223,000 to $323,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.