Join us in redefining customer experience at Tabby! As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role—it’s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
Key Responsibilities
Engage with customers via chat and phone, providing prompt and effective solutions.
Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
Champion customer service excellence, ensuring policies and procedures align with company objectives.
Analyze customer queries, identifying patterns and opportunities for service optimization.
Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
Skills, Qualifications & Requirements
Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
Postgraduate degree in math, business, marketing, or finance (preferred).
Strong analytical and problem-solving skills, with the ability to think critically.
Exceptional communication and interpersonal skills, with a high level of self-awareness.
Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
Team player mindset, with the ability to build and maintain strong relationships across teams.
Resilience under pressure, with a proactive approach to challenges.
Why Join Tabby?
Be part of an industry-leading fintech company redefining customer experience.
Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
If you're ready to set new benchmarks in customer experience, we want you on our team!
