We are excited to invite you to join us on our mission to revolutionize customer experience at Tabby.
As Tabby’s Customer Experience Representative, you will be responsible for championing exceptional customer experience and satisfaction at Tabby.
Whilst your tasks might seem simple and logical, this is probably the most important role that we have in our business - a role that looks after our customers and their interest.
Key Responsibilities
Duties and Responsibilities:
Support Tabby customers over chat and phone calls and answer their queries
Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
Champion and implement customer service policies and procedures that align with company objectives
Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Skills, Knowledge and Expertise
Qualifications and Requirements:
Proficiency in both written and spoken English and Arabic
Post Graduate Degree, preferably in math, business, marketing, finance
Excellent analytical, communication, and problem-solving skills
Good self-awareness and excellent soft-skills
Ability to multitask, meet deadlines, and work in a fast-paced environment
Ability to work effectively and build strong relationships with cross-functional teams
