Offer essentials:

• Long term contract - operating in Dortmund area
• Adventure mode - opportunity to develop with us a new robotic systems onsite and frequent travels (hybrid mode of work)
• Work with robots every day
• Relocation package (for candidates from other cities in Germany)
• English and German-speaking environment

Here is why we love this job ourselves, and hope you will enjoy it too:

• As end-users of Nomagic solutions, our expertise gives us the possibility to influence the product evolutions
• We help developing a product that has a significant real world impact
• We learn from talented people about programming, logistics, hardware tools and many more
• We interact daily with customers and communicate their needs to the rest of the team
• While working onsite, we develop a good understanding in logistics operations
• We’re still pretty small, so everyone has a direct impact on the final result
• We have a very experienced engineering & management team from Google, early unicorns (Criteo, Climate Corp...) & top robotics companies (ABB, Softbank Robotics, Dematic)

Some of the tasks you will take care of:

• Coordinate support between our client and our teams in Poland, France and Germany
• Assist customers with issue resolution in a timely manner
• Create documentation and train local teams on how to handle robot operations and maintenance
• Deploy improvements to Nomagic software and hardware following instructions from our engineering team
• Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
• Suggest improvements on processes, maintenance, operations according to new learnings and errors
• Represent remote team in meetings and other communication

What skills we’d like you to have:

• Excellent communication skills in English and German, spoken and written
• Technical or logistics background
• Customer satisfaction mindset
• Capacity to interact with different systems in an efficient manner and quickly learn new set of instructions
• Ability to handle simple hardware and software tasks
• Energy and hands-on attitude! Strive to get things done and find solutions whatever it takes

What should you expect once you apply?

• Short call with a Recruiter
• 45-minute Interview with Hiring Manager
• 30-minute Interview with one of the Customer Service Team Members
• 30-minute Interview with one of the Engineers
• Important: expect detailed feedback regardless of our decision