Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

 Job Purpose

Are you passionate about harnessing AI to transform customer service channels and internal processes? We are looking for an AI Expert with a strong focus on applying artificial intelligence to enhance customer interactions, optimize internal operations, and drive innovation across the organization.

Main Accountabilities

• Serve as the primary liaison between Customer Operations and IT product owners, translating business requirements into actionable technical backlogs, and defining clear project scopes, success metrics, and expected outcomes for all system-related initiatives

Main Responsibilities - Tasks

• Identify and implement AI solutions to improve customer service channels (chatbots, virtual assistants, automated responses) and internal processes (workflows, decision automation, and operational efficiency).
• Analyze and interpret AI-driven insights, providing actionable recommendations to improve service quality and internal efficiency.
• Support data extraction and automation through AI tools, with a focus on using intelligent automation rather than traditional SQL-based methods.

Education

• Bachelor’s degree in Information Systems, Engineering, or a related field
  

Experience 

• Min 1 years of experience in AI applications for customer service channels and internal process optimization.
• Deep understanding of how to leverage AI technologies to enhance customer experiences and improve operational workflows.
• Experience in data extraction and automation through AI tools, without relying on SQL (min 1 year).
• Strong analytical skills to interpret AI outputs and provide data-driven insights for continuous improvement.

Competencies 

• Strong understanding of AI-driven automation, and self-service platforms, ensuring smooth integration and enhancement of customer service technology solutions.
• Expertise in agile methodologies (Scrum, Kanban), with a clear grasp of product lifecycle management, enabling efficient sprint planning and continuous product improvement.
• Ability to translate strategic business objectives and customer-centric goals into actionable technology requirements, aligning system functionalities with operational and business needs.
• Expertise in business intelligence (BI) and data analytics, including performance tracking, gap analysis, and dashboard creation.

Languages 

English – C1 (Advanced proficiency).
Spanish – C1 (Advanced proficiency).

Location

Viladecans, Barcelona.

Level 5

Vueling is the first Top Employer airline in Europe

Vueling is the first European airline and the first low-cost airline in the world to obtain this certification, based on Vueling's results in the Top Employers Institute's HR Best Practices Survey, and covers six areas of human resources across 20 different topics.

🟡 #FlyToYourFullPotential

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.

🟡 Our Culture 

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.

🟡 Our Recruitment Process 

Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.