As Mondu, we are committed to providing a seamless and exceptional customer experience to businesses choosing Mondu as their payment solution. This is the primary focus of our Operations Team. During the buying journey with our Mondu service, questions or issues may arise, prompting buyers to contact Mondu. Additionally, internal operational challenges may surface, necessitating resolution to ensure a positive buyer experience. The Buyer Operations function aims to address these questions and issues, supporting buyers in resolving any potential problems. The goal of Customer Operations is to exceed buyer expectations throughout the process, creating a "wow" experience.
This role can be part time or full time, and has an initial contract of 6 months.
Your role involves delivering outstanding service and support across various channels while consistently finding the best solutions for our customers. You will collaborate with teams from different areas, such as Customer Success, Accounting, or Product, to assist customers with their inquiries or issues. After thorough training, you will take on the responsibility of managing your own portfolio of customers.
Your tasks include:
Requirements
🏅What you need to succeed
Please note: Do not be put off from applying because you believe you cannot tick every box. If you think you can help, and you really want to join our growing and exciting business please get in touch, we would love to hear from you.
Benefits
🎁 What's in it for you?
🦸 Are you a Monduneer in disguise?
Working in a truly diverse group makes us stronger and more resilient. Furthermore, it enables an unfair advantage - learning from each other, seeing different perspectives, and considering a broader range of variables in our decision-making. That is what being a Monduneer is all about.
Thus, regardless of your background, age, disability, gender, parental status, race, religion, sexual orientation, educational background, or any other aspect you feel is a statement of your diversity, we look forward to discussing your role in mind.
If you believe you are a Monduneer in disguise, and it's time for you to shine, submit your application, and we'll take it from there.
💜 Meet Mondu
At Mondu, we have the vision to disrupt and become the leader in B2B payments. We are building a Buy Now, Pay Later solution for B2B e-commerce businesses. Our business will address a new set of customer needs in a vast new market segment. To do so, we will need to re-invent core parts of the payment experience to serve the needs of business customers. Moreover, we will need to listen closely to local customer needs and tailor our approach to the requirements of local customers in Europe.
After a hugely successful initial funding round we are looking to grow at a phenomenal pace and this will not be possible without the right people in the team.