Description

Your mission is to ensure that the Customer Success and Support teams have the resources and support they need to provide excellent service, analyze data to identify trends and patterns in customer behavior and improve customer retention and satisfaction. 

Responsibilities

• Develop and improve processes through the implementation of new technologies.
• Analyzing data to identify trends and patterns in customer behavior.
• Identifying and addressing bottlenecks or inefficiencies in the customer support process.
• Collaborating with other departments, such as Product, R&D and marketing.
• Maintain internal and Knowledge Base.

Requirements

• Data analytics skills, business intelligence, and the ability to create and review reports.
• Strong organizational, project management and problem-solving skills.
• Excellent communication and interpersonal skills
• 2–4 years of experience in an operations role with a focus on Customer Success or similar function from a SaaS company.
• Fluent verbal and writing ability in English and Hebrew - Must.

Advantages:

• Previous experience with Zendesk, Jira, Zapier, Slack, Airtable.
• Adobe Lightroom Classic background.