Role Overview: Control Center Operator

The Security Control Center Operator is responsible for monitoring and operating the CCTV cameras and associated systems to protect the company’s employees, assets, and visitors. This role requires a high level of attention to detail, excellent communication skills, and the ability to respond quickly and effectively in emergency security situations. 

What You’ll Do:

1. CCTV Monitoring:

• Monitor live and recorded video feeds from security cameras installed in all company locations to detect suspicious activities or security breaches.
• Conduct routine checks of CCTV systems to ensure functionality and report any malfunctions.

2. Alarm Management and emergency response:

• Respond promptly to alarm activations and assess the situation via CCTV and other security systems.
• Activate security or emergency services as required.
• Implement and follow established emergency response protocols during incidents.
• Coordinate with emergency services and provide real-time information to assist in resolving incidents.

3. Incident Reporting:

• Document all incidents, suspicious activities, and security breaches in detailed reports.
• Maintain accurate logs of all activities and incidents.

4. Access Control:

• Monitor and manage electronic access control systems to ensure authorized entry and exit.
• Assist with visitor management and ensure compliance with security protocols.

5. Communication:

• Maintain clear and effective communication with on-site security personnel, emergency services, and management.
• Relay critical information promptly and accurately during emergencies.

Requirements

Education: 

• HND or equivalent. Additional certifications in security or related fields are preferred.

Experience: 

• At least two years experience in a security control room or similar environment is highly desirable.

Skills:

• Strong observational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to remain calm and make quick decisions under pressure.
• Proficiency in operating CCTV systems, alarm systems, and other security technology.
• Basic computer skills, including familiarity with Microsoft Office Suite.

Physical Requirements:

• Ability to sit for extended periods while monitoring security feeds.
• Ability to remain alert and attentive during shift hours.

Work Environment:

• The role is primarily based in a control room environment, requiring prolonged periods of sitting and monitoring screens.
• Will require working in shifts, including nights, weekends, and holidays.

Benefits

What You’ll Get:

• Competitive pay & benefits 
• Premium Health insurance cover
• Frequent performance chats & reviews and professional development opportunities
• High performing & passionate team members + fun work culture!