This role is for someone who can take ownership of performance challenges on our Voice teams. As CI & AI Automation Specialist, you will lead improvements, support systems like Salesforce, and implement solutions—especially using automation or AI. You’ll work at night with a morning handoff, ensuring continuity across shifts.

Key Responsibilities: 

• Be the first line of Salesforce support for Voice teams at night 

• Take ownership of CI projects, from scoping to rollout 

• Design and develop automation workflows using AI or scripting tools to boost efficiency 

• Work closely with analysts and leads to diagnose and solve performance blockers 

• Align initiatives with Voice TLs, QA, and Sales Ops goals 

• Track, document, and report the impact of changes 

• Train team members and monitor adoption of improvements 

• Continuously test new automation tools and report findings 

Requirements

• Bachelor’s degree in a relevant field (e.g., business, IT, engineering) 

• Minimum 3 years of experience in process improvement or automation 

• Working knowledge of Salesforce, with troubleshooting experience 

• Strong leadership, ownership, and analytical thinking 

• Comfortable working during night shifts with partial morning overlap 

• Experience with tools like Python, n8n, or other automation platforms is a plus 

• Knowledge of Lean Six Sigma is a bonus 

We’re looking for someone who is: 

• Proactive and outcome-oriented  

• A problem-solver 

• Has the ability to work effectively under pressure and resolve issues efficiently 

• Passionate about continuous improvement 

• Skilled in collaboration and communication, working effectively with diverse teams and stakeholders 

At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!