PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

As Commercial Contracts Manager at PolyAI you will work closely with our sales team and our GC to drive forward our commercial contracting across the US as well as being a key contact point for our external Legal teams. You will also support on varied project work and help set priorities for our Executive team including CEO, GC, and CTO,

Responsibilities:

• Work directly with the General Counsel to grow the company, with a focus on building  m,systems, policies, and processes to scale

• Being a trusted partner to the sales team drafting and negotiating commercial contracts, NDAs and partnership agreements

• Supporting on our contract management system and commercial ecosystem projects, driving technology adoption and behavioural change across the organization

• Oversee strategic business initiatives from development through to successful execution under the guidance of senior leadership and departmental heads

• Create alignment internally to ensure business processes are effective and scalable

Qualifications:

• Experience working in tech or a growing start-up, with a self-starter and entrepreneurial mindset.

• A legal background is essential, 5+ years experience in the law, contracts management experience is sufficient without legal qualifications

• Comfortable handling high-pressure situations calmly and positively. 

• A passion for legal technology and implementing tech driven process improvements

• Resolutely reliable, responsive, and thriving in a fast-paced startup environment with an openness to change course as needed

• Impeccable time and priority management, you know what needs to be done and people rely on you for your responsiveness on projects

• Proven experience managing a project from start to finish, involving multiple departments & senior stakeholders

• Self-aware, curious and constantly seeking excellence through learning and growth

• Highly organised and self-motivated with distinctive problem-solving capabilities

• Have excellent communication skills (written and verbal)

• Solutions oriented and can resolve constructive conflicts with ease

• Analytical aptitude and experience with data analytics tools, modelling and reporting

• Strong project management skills

• Strong written and verbal communication skills

• Ability to build clear, concise presentations
  
  Compensation: $10,000-$12,500/month
  Please note we are unable to offer benefits for contract roles.

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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