Description

About Us

Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. With a team based in Tel Aviv, Israel, and Rochester, New York, we have been growing rapidly, supporting hundreds of thousands of consumers on their journey to financial resilience and building partnerships with top creditors and fintech companies.

How You’ll Spend Your Time

As a Collections Supervisor, you will be responsible for overseeing the day-to-day operations of our collections teams, ensuring the efficient recovery of outstanding debts while maintaining a high level of professionalism and compliance. Your leadership skills, industry knowledge, and ability to motivate and guide a team will be essential in driving our agency’s success and maintaining client satisfaction.

Requirements

• High school diploma or equivalent. A bachelor’s degree in business administration or a related field is preferred.
• Proven experience in a supervisory role within the debt collection industry, demonstrating a track record of successful team management and collections performance.
• In-depth knowledge of debt collection laws, regulations, and industry practices, with a commitment to ethical and compliant collections practices.
• Strong leadership and coaching skills, with the ability to motivate and develop a team to achieve targets and exceed expectations.
• Excellent communication and interpersonal skills to effectively interact with team members, clients, and external stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and implement strategies to improve collection results.
• Proficiency in using collection management systems and other relevant software tools.
• Strong problem-solving abilities and the capacity to handle difficult and sensitive customer situations.
• Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing circumstances.
• Professionalism, integrity, and a commitment to maintaining confidentiality and protecting customer information.

What We Offer