We are seeking a dedicated and skilled Collection Specialist who is fluent in Urdu/Hindi to join our dynamic team. The ideal candidate will have a proven track record in managing collections and ensuring timely recovery of outstanding debts. This role involves interacting with customers, understanding their payment situations, and negotiating solutions that benefit both Tabby and the customer.
Key Responsibilities
You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:
Leveraging your excellent negotiation and communication skills, to provide assistance to customers to ensure timely payment of dues.
You'll have business and individual targets to achieve so should be comfortable with being goal orientated.
Prioritisation and multitasking are key aspects of this role, as you will be working with high volumes of customer queries, processing and resolving transactions, refunds and processing reconciliations.
Building a trusted relationship with customers, maintaining confidentiality, demonstrating high levels of empathy & understanding to find the most suitable outcomes.
Maintain and monitor accounts, and customer profiles and conduct investigations as appropriate to ensure timely resolutions.
Making sure all account statuses and records are kept up to date, and providing timely reporting to the wider business.
You thrive in working as part of a team, bringing energy, enthusiasm, and be vocal in sharing feedback and making valuable contributions that will enhance and improve the collections operations.
Skills, Knowledge & Expertise
You should apply if:
Fluency in [specific Indian language] and English, both written and spoken.
You’re passionate about working with people and ideally have prior experience working in a collection or customer service role.
Are comfortable working towards targets and are solutions-orientated.
You have outstanding communication skills both verbal and written.
You’re passionate about supporting customers and want to go above and beyond to help them.
You have excellent negotiation skills and want a role where you can utilize these to get the right outcomes.
Have a high school diploma or an Associate’s/Bachelor’s degree would be an added bonus.
