Collection Manager

Department: Collection

Employment Type: Full Time

Location: Egypt

Reporting To: Arpit Jain

Description

We are looking for a results-driven and strategic Collections Manager to lead our collections team and drive the efficient recovery of outstanding debts. This role requires a proactive leader who can develop and implement collection strategies, oversee dispute resolutions, and maintain a balance between debt recovery and customer satisfaction.

Key Responsibilities

Team Leadership: Manage and mentor a team of collection agents, ensuring they meet performance targets through training, coaching, and motivation.

Debt Recovery Strategies: Design and implement effective collection processes to maximize recoveries while upholding positive customer relationships.

Performance Monitoring: Track collection metrics, analyze trends, and provide data-driven insights to improve collection efficiency.

Handling Escalations: Address complex cases, resolve disputes, and ensure compliance with debt collection regulations.

Compliance & Risk Management: Ensure all collection activities adhere to legal and regulatory requirements while minimizing risks.
Process Optimization: Continuously assess and refine collection practices to improve efficiency and success rates.

Skills, Knowledge & Expertise

• 6+ years of experience in debt collection/DCA
• Bachelor’s degree in finance, business, or equivalent work experience.
• Proven expertise in debt recovery strategies and compliance regulations.
• Strong leadership and coaching abilities to drive team performance.
• Analytical mindset with the ability to make data-driven decisions.
• Excellent negotiation, communication, and conflict resolution skills.
• Familiarity with collection tools and software to enhance operations.