Would you like the opportunity to solve complex technical challenges in the cloud for our prestigious customers?

Are you passionate about ensuring customer success?

Join our global Cloud Support Team

Akamai Cloud Support is a collaborative and customer-focused team supporting strategic accounts across APJ. We work together to resolve complex issues quickly, continuously learn from each other, and share feedback to enhance Akamai's products and services.

Make a difference to our customers

Be the first point of contact for customers, solving complex technical issues. Collaborate across teams to find solutions, proactively mitigate risks, and ensure minimal disruption to clients.

As a Cloud Support Engineer, you will be responsible for:

• Offering effective solutions through tickets, emails, calls, and chat, resolving customer queries promptly and professionally.
• Working independently to manage incidents and escalations to closure
• Partnering with Sales, Services, Engineering, and Support teams to drive customer success on the Akamai platform.
• Managing customer support of special high-profile events, such as the Olympics. World cup and other global events

Do what you love

To be successful in this role you will:

• Have 1-3 years of experience and a bachelor's degree in computer science, Engineering, MIS
• Demonstrate understanding of fundamental computing concepts: Linux, Virtualization and Cloud Computing technologies like Containers, Kubernetes, VPCs, Storage
• Demonstrate understanding of networks, DNS, Routing, Load balancing, Firewalls, and key protocols like HTTP, SSL/TLS and TCP/IP.
• Have Knowledge on Web Applications.
• Be experienced in providing technical solutions and support to customers
• Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
• Demonstrate aptitude for building trusted relationships with customers and team members

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.