With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architect (CSA), specializing in Data and Analytics, who is passionate about driving our customers’ transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. This role is flexible in that you can work up to 70% from home, depending on customer needs and your own way of shaping deliveries and interactions.

By joining this team you will be contributing to an international initiative spanning four countries (Austria, Finland, Ireland, Portugal) in the Data & AI realm. You will be working alongside your colleagues mainly focusing on strengthening the architecture capabilities in these four countries. This is as much a strategic as it is a hands-on role - you are supposed to be subject-matter-expert in your vertical of Data & AI and thrive in customer-facing scenarios.

You will be helping customers adopt our Data & AI technologies, working closely with engineering and our worldwide subject matter experts. 

You will be required to continuously upskill and expose yourself to the latest developments around Data & AI as you are representing the most technical asset in our MCAPS organization.

You will be getting a unique glimpse of what is about to come, contribute to future products by delivering feedback from the field as early adopter and ultimately deliver all your gained knowledge to the customer and your peers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

• Understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value.
• Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
• Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment.
• Customer/Partner Insights - Providefeedback & insights from customers/partners.

Business Impact

• Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
• Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP) 
• Apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive POCs and MVPs, and ensure long term technical viability of new deployments, infusing key AI technologies where

Technical Leadership

• Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
• Learn It All - Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
• Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.

Qualifications

Required/minimum qualificationsBachelor's

Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional or preferred qualificationsBachelor's

Experience working in a customer-facing role (e.g., internal and/or external).

Experience leading technical projects.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Fluency in German or Portugese language will be an advantage

Experience in one or more of these Azure Products: Synapse, Fabric, Azure Data Factory, Cognitive Services

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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