Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience project managing and delivering technical solutions.
• Experience in one or more discipline areas: machine learning, recommendation systems, natural language processing, computer vision, pattern recognition, or artificial intelligence.
• Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

• Experience building conversational applications with Google Dialogflow or similar products/tools.
• Experience building applications powered by Large Language Models.
• Experience in technical consulting.
• Understanding of contact center technologies and platforms (e.g. Avaya, Genesys, Cisco, Mitel, Twilio, etc.).

About the job

As a Cloud AI Conversational Consultant, you will work with Google Cloud customers to design and to implement conversational interfaces for contact centers, websites, mobile applications, popular messaging platforms, and IoT devices using Google Cloud products.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with Customers, Partners, and Google Product teams to scope, manage and deliver implementations of Conversational AI solutions into production.
• Propose solution architectures and manage the deployment of Conversational AI solutions (including Agent Assist and Agent Insights) according to customer requirements and implementation best practices.
• Coach customers on the practical challenges in Conversational AI: design of conversational flows, integrations with 3rd party systems like contact centers, websites, mobile applications, and popular messaging platforms.
• Serve as a trusted technical advisor to customers and solve business challenges with Conversational AI.
• Travel regularly up to 30%, (although we also frequently use video conferencing) in-person for meetings, technical reviews, and onsite delivery activities.