Description

We are Darrow – a fast-growing LegalTech startup revolutionizing the justice system. Founded in 2020, Darrow was born with a key mission: to uncover legal wrongdoing and secure justice for impacted parties. Our team of world-class legal experts and technologists have built the leading justice intelligence platform, uncovering egregious violations across legal domains, such as privacy and data breach, consumer protection, securities and financial fraud, environment and employment. 

We’re looking for a detail-oriented and proactive Client Intake Specialist to join our growing team. You'll engage potential plaintiffs through calls, texts, and emails, conduct phone questionnaires, collect documents, and ensure leads are properly vetted. The role requires strong data management skills—accurately maintaining information in our CRM—and clear communication with cross-functional teams.  Ideal candidates bring excellent communication, strong organizational skills, and a tech-savvy mindset. If you thrive in a fast-paced environment and take ownership of your work, we’d love to hear from you!

Not Your Typical Intake Specialist Role

At Darrow, you will be part of the global Revenue team, working directly under the Plaintiff Finding Team Lead to help find and vet potential leads to be plaintiffs in class action lawsuits. You will play an instrumental role in helping bridge the gap between victims of legal violations and the people who represent them, holding companies accountable for harming individuals.

Responsibilities

• Contacting potential plaintiffs using a variety of communication methods (inbound and outbound calls, text), and tracking them via a CRM
• Vetting potential plaintiffs by conducting phone questionnaires and collecting relevant documents.
• Strong interpersonal skills, with a specific focus on customer communication via phone and email
• Proven organizational skills and tech-savvy with experience using CRM software, and a demonstrated ability to quickly adapt to new software and platforms
• Ability to communicate clearly across teams 
• Ability to work independently and proactively, manage competing priorities and deadlines, exercise sound judgment, and take ownership of issues and matters through to their successful conclusion
• Desire to spend hours on the phone vetting potential plaintiffs

Requirements

• Bachelor’s degree
• Strong communication skills, both verbal and written.
• Excellent organizational and time-management abilities.
• Attention to detail and accuracy in data entry.
• Empathetic and patient demeanor when interacting with clients.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong problem-solving skills and ability to think critically.
• A self-motivated individual with a can-do attitude

Benefits: 

• Medical, Dental & Vision insurance for you and your dependents. 
• $150 weekly Grubhub credit for lunches 
• Unlimited paid time off policy
• Hybrid work model - onsite 3 days/week.
• Darrow provides a reasonable range of compensation. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific office location. The range of pay (base salary) for this role is $60,000 - $65,000.

* Please note that if the years of experience are lower than the required qualifications, the salary range may be adjusted accordingly.