Chargeback Executive

Department: Financial Services

Employment Type: Full Time

Location: UAE

Reporting To: Ashesh Arun

Description

About us:

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest-rated, most-reviewed, largest and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

About the role:

The Chargeback Executive is responsible for overseeing and managing the chargeback dispute process to minimize financial losses and ensure compliance with industry regulations. This role requires strong analytical skills, attention to detail, and a deep understanding of payment processing, fraud prevention, and risk management. The Chargeback executive will work closely with internal teams, acquirers, and payment processors to investigate disputes and implement strategies to reduce chargeback occurrences.

Key Responsibilities

• Research and investigate disputed credit card transactions.
• Correspond with merchants, acquirers and schemes.
• Develop and maintain chargeback processes and procedures
• Monitor and review chargeback disputes.
• Ensure compliance with relevant payment card regulations.
• Ensure that all chargeback / pre-compliance / pre-arbitration-related documentation is forwarded to acquirers in proper order and within the stipulated time period in accordance with Visa International / MasterCard International Operating regulations.
• Ensure excessive chargeback monitoring is done on a monthly basis as per VISA & MasterCard regulations.

Skills, Knowledge & Expertise

• Bachelor’s degree in Finance, Business Administration, or a related field (or equivalent experience).
• At least 2-3 years of experience in dispute handling.
• Strong knowledge of chargeback regulations, dispute resolution processes, and payment processing.
• Knowledge of Card Schemes (Visa, Mastercard, Amex, MADA) rules and regulations in relation to Disputes/Chargebacks and Fraud.
• Having a strong working knowledge of dispute and transaction analysis and reporting.
• Excellent problem-solving, analytical, and communication skills.
• Analytical and detail-oriented.
• Strong communication and negotiation skills to liaise with internal and external stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, payment processing systems, and risk management tools.

Job Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance
• Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!