About the company

Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. Our digital workers handle workflows in medical billing, accounts receivable, prior authorization, and patient coordination—so healthcare teams can focus on care, not paperwork.

We’re a fast-growing, venture-backed startup led by former MBB consultants and repeat founders. We move quick, operate with extreme ownership, and obsess over delivering an exceptional customer experience.

If you’re excited to tackle complex problems and help scale a venture-backed health tech startup, we’d love to hear from you.

About the role

We’re looking for a sharp, strategic operator to run point on business operations as we scale. This role is perfect for someone with 3–5 years of experience in consulting, chief of staff roles, or high-growth startups who’s now ready to own and build.

What you’ll do

• Oversee cross-functional operations teams across customer success, onboarding, recruiting, and people ops
• Work directly with the CEO to translate company vision into systems, strategy, and execution
• Build, manage, and mentor a growing ops team as we scale
• Design and implement internal processes, workflows, and automation to drive efficiency
• Lead strategic initiatives—from new software implementation to pricing strategy, analytics, and operational scale-ups
• Develop and report on core business KPIs (efficiency, customer success, team performance, etc.)
• Identify and execute high-impact projects to improve productivity, margin, and customer outcomes
• Collaborate with customer-facing teams to improve onboarding, retention, and overall user experience
• Build feedback loops that turn customer insights into continuous improvement
• Evaluate and manage core systems (CRM, HRIS, project management tools, etc.)

Ideal candidate credentials

• Have 3–5 years of experience in consulting, BizOps, or startup operations
• Are equal parts strategic thinker and roll-up-your-sleeves executor
• Have experience deploying automations, tools, or systems to improve efficiency
• Know how to break down complex problems and build scalable solutions
• Have managed people, projects, or systems with real accountability (people management is a huge plus)
• Communicate clearly and confidently with cross-functional teams and leadership
• Have previous work experience in healthcare / health tech (huge plus)
• Are curious, fast-moving, and obsessed with figuring things out

Why this role

• Direct exposure to executive decision-making and high-impact projects
• Be among the first ~5 FTEs at a fast-growing, venture-backed healthcare startup
• Work side-by-side with founders and get real, hands-on experience building a company from the ground up
• Immediate leadership experience – you’ll be overseeing several team members across key functions
• Opportunity to grow into a Head of Ops-type role as we scale
• Mix of strategy + execution: you’re not making decks, you’re leading teams and building the machine

Benefits include

• Exceptional medical, dental, and vision insurance
• Office setup stipend
• Co-working space membership
• Flexible time off
• Competitive salary and equity

Equal opportunity

Janie is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.