We are seeking a Senior Business Analyst with strong expertise in business analysis, requirement gathering, and product strategy, along with additional exposure to AI, ML, and Large Language Models (LLMs). This role will be responsible for analyzing, defining, and optimizing product requirements while identifying opportunities to integrate AI/ML innovations to enhance business value.

What You'll Do:

🔹 Requirement Analysis

• Gather, analyze, and document business and functional requirements for new and existing products.
• Identify potential AI/ML use cases and introduce LLMs into product development to improve efficiency and automation.
• Collaborate with engineering and data science teams to translate business challenges into AI-driven solutions.

🔹 Product Strategy & Data-Driven Decision Making

• Conduct market research, competitive analysis, and user behavior analysis to refine product strategy.
• Define and refine KPIs to measure AI-driven enhancements and product performance.

🔹 Stakeholder Collaboration & Agile Execution

• Act as a bridge between business teams and technical teams, ensuring AI/ML initiatives align with product goals.
• Define user stories, workflows, and functional specifications with a focus on AI-driven automation.
• Lead workshops and training sessions to educate stakeholders on AI/ML capabilities.

What you will need to succeed:

• 6+ years of experience in business analysis, product strategy, and requirement gathering.
• Additional exposure to AI, ML, NLP, and LLMs, with an understanding of how they can be applied in products.
• Strong expertise in process optimization, data analysis, and workflow automation.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience in Agile/Scrum methodologies and working with cross-functional teams.

#LI-SH1 #Hybrid

About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. 

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement  

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Recruiter: