What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do every day?

As a Bot Builder at Haptik, you will support and optimize IVA (Intelligent Virtual Assistant) development, ensuring seamless bot performance. Your contributions will be crucial in enhancing bot workflows, client communication, and mentoring analysts while maintaining high-quality standards in bot delivery.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Lucidchart Flow Assistance: Assist Conversation Designers with Lucidchart bot flows and develop an understanding of bot workflows and the Haptik library on Lucidchart.

• Client Communication: Manage communication for straightforward IVAs, including updates, follow-ups, status checks, and client calls.

• Mentorship & Team Initiatives: Mentor analysts by resolving queries and upskilling them with platform capabilities. Take an active role in leading initiatives that contribute to better IVA building.

• Bot Delivery & Platform Expertise:

• Maintain high-quality IVA development with minimal bugs.

• Develop expertise in IVA building using Haptik’s Superman platform.

• Handle IVAs across all platforms.

• Gain a moderate understanding of code nodes when assisted by Integration Engineers.

Must have skills*

• Strong Communication & Collaboration: Ability to communicate clearly with clients, designers, and engineers to ensure smooth project execution.

• Team Player: Work effectively within cross-functional teams, contributing to a collaborative and supportive environment.

• UI/UX Awareness: Understanding of user journeys and interface design to create seamless conversational experiences.

• Flowchart & Process Mapping: Proficiency in Lucidchart and Figma for designing and refining bot flows.

• Analytical & Problem-Solving Ability: Ability to troubleshoot, optimize, and enhance IVA workflows for better performance.

• Attention to Detail: Ensure accuracy and quality in bot development while minimizing errors.

Requirements*

1. Freshers with a strong educational background, relevant projects, and excellent communication skills are also welcome to apply.

2. 1+ years of experience in designing chat flows with a strong understanding of context-driven content creation and UI/UX design.

3. Prior experience in chatbot development or designing workflows for web and mobile applications is highly preferable. 

4. Experience with chatbot workflows and IVA development.

5. Familiarity with code nodes, with the ability to work with them when assisted by Integration Engineers.

6. Knowledge of monitoring & performance tools to ensure high-quality bot performance.

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.

• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.

• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.

• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.

• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.

• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool

• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.