Manages the Planning Services for Bone Marrow Transplant (BMT) patients at American Hospital Dubai. Develops and implements goals while monitoring adherence to Standard Operating Procedures (SOPs) across all critical aspects of clinical service. Provides recommendations to resolve compliance issues in line with Dubai Health Authority (DHA) regulations. Engages with key ancillary departments to identify, monitor, and sustain systems supporting all areas of clinical program operations. Oversees all clinical and clerical staff, fostering positive interactions among team members, patients, and hospital departments, and reports directly to the Director of the Cancer Centre. Partners with the Director to create and uphold a Quality Management Plan (QMP) for the BMT Program, ensuring compliance with regulatory agencies such as the Foundation for the Accreditation of Cellular Therapy (FACT), Food and Drug Administration (FDA), American Association of Blood Banks (AABB), and American Hospital Dubai (AHD) policies and procedures.

• Implements and sustains the Quality System in the clinical transplant setting across collection programs, ensuring adherence to standards for quality management in adult and pediatric clinical programs and apheresis collection.
• Ensures compliance with BMT program Quality System standards, requirements, policies, and accreditation practices, overseeing document control, change management, and periodic review processes.
• Establishes, coordinates, and maintains procedures, processes, and policies for the Bone Marrow Transplant (BMT) program, focusing on maintaining quality and safety.
• Takes accountability for improving quality metrics within the department/unit and achieving organizational targets through defined quality objectives and functional responsibilities.
• Promotes continuous performance improvement in daily operations, addressing any identified discrepancies and trends in collaboration with clinicians.
• Maintains high-quality care for adult and pediatric recipients by independently conducting audits, reporting outcomes, and leading quality improvement activities and investigations.
• Serves as a clinical role model for staff, demonstrating knowledge of general nursing principles and applying pathophysiology in care.
• Works independently and collaborates with a multidisciplinary team throughout the transplant process, demonstrating expertise in Bone Marrow Transplant and educating patients and families.
• Participates in data collection and review for service enhancement within the department, recommending modifications based on Quality Improvement (QI) findings.
• Demonstrates service excellence by following American Hospital Dubai's standards and values (Professionalism, Respect, Integrity, Diversity, Excellence) and fostering positive interactions with patients, families, and staff.
• Promotes teamwork among program staff, fostering a collaborative and supportive environment.
• Ensures a safe working environment by following hospital safety, infection control, and security protocols.
• Encourages and investigates incident and customer complaint reporting, contributing to patient and family care improvements and initiating risk management processes as needed.
• Demonstrates effective communication with patients and staff, showing cultural sensitivity and proper etiquette in all interactions.
• Facilitates unit workflow, assigns tasks, and manages staffing needs, supporting efficient operations.
• Provides age-appropriate and developmentally suitable care, involving patients, significant others, and healthcare providers in the care and education process.
• Adheres to policies for safe handling, administration, and documentation of Narcotic/Controlled Drugs, ensuring compliance with hospital protocols.
• Displays professionalism in personal appearance and follows American Hospital Dubai's standards for patient and family interaction, acting as an escort when needed and ensuring a welcoming environment.
• Assumes responsibility for personal work and training needs, identifying areas for improvement and pursuing relevant training.
• Contributes to document control by developing and maintaining BMT Standard Operating Procedures and batch production records, supporting program documentation needs.
• Supports teamwork and collaboration among BMT program staff to build a cohesive and cooperative team.

• Bachelor's degree in nursing (minimum of three (3) years full-time course duration) or
• Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia.
• For UAE nationals graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title. (UAE nationals must submit a copy of their birth certificate and the mother's family book).
• Non-UAE national graduates from UAE universities are required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and assistant Nurse titles).
• Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicable).
• Must hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice.
• Post Graduate Qualification in Nursing Management/Advanced Clinical Speciality preferable.

PROFESSIONAL EXPERIENCE:

• Minimum of seven (7) years of nursing experience in the Bone Marrow Transplantation Unit.
• Minimum of three (3) years of Managerial Experience in the Bone Marrow Transplantation Unit.
• Knowledge of Joint Commission International Accreditation (JCIA) and Foundation for the Accreditation of Cellular Therapy (FACT).
• Skills in Leadership and Management.
• Ability to speak and write in English fluently.