About Us:

Chalice specializes in developing and deploying custom algorithms in the realm of programmatic advertising, providing tailored solutions for brands to optimize their campaigns. We're at the forefront of an exciting new category: custom AI for advertising, offering a self-service tech platform that creates tailored algorithms for brands to reach their target audience effectively.

Position Overview:

We are looking for a highly motivated and experienced Customer Success Manager (5-7 years of experience) to join our growing team. In this role, you will manage large, strategic customer accounts while leveraging a deep understanding of technology to deliver successful outcomes. The role requires critical thinking, problem-solving, and troubleshooting with minimal assistance. As a high-visibility position, you'll collaborate closely with cross-functional teams, including product managers and software engineers, to create scalable AI solutions for clients.

Key Characteristics and Responsibilities:

• Relationship Building: Cultivate strong relationships with both internal and external stakeholders. Align with clients' business goals to ensure mutual success and drive long-term partnerships.

• Campaign Management: Oversee the setup, monitoring, and reporting of campaigns with a keen eye for detail, ensuring successful execution.

• Tech Enthusiast: Stay ahead of the curve by keeping up with industry trends and emerging technologies in programmatic advertising.

• Self-Starter: Excel in a fast-paced environment by taking ownership of tasks and driving them to completion with minimal guidance.

• Innovative Thinker: Continuously experiment with new strategies, tools, and techniques to optimize campaign performance.

• Entrepreneurial Spirit: Contribute to shaping the product roadmap and embrace new challenges beyond your role.

• Collaborative Team Player: Merge insights from different perspectives to drive cohesive, actionable plans for client success.

Qualifications:

• Education: Bachelor’s degree in Marketing, Advertising, Business, or a related field.

• Experience: 5-7 years in programmatic advertising, ad tech, or ad operations with a strong client-facing component.

• Hands-On Knowledge: Proficiency in DSPs (e.g., The Trade Desk, DV360), SSPs, and other programmatic tools.

• Tech-Savvy: Experience with ad-serving platforms (e.g., Campaign Manager 360), Real-Time Bidding (RTB), and understanding programmatic auction dynamics.

Technical Skills:

• Ad Tech Expertise: Extensive knowledge of DSPs, SSPs, DMPs, and the broader programmatic ecosystem.

• Data Analysis: Advanced proficiency in Excel (pivot tables, VLOOKUPs), SQL, Tableau, or other BI tools for campaign performance analysis.

Communication & Project Management:

• Client Relationship Management: Ability to communicate complex technical concepts in simple, actionable terms for non-technical stakeholders.

• Presentation Skills: Experience creating and delivering compelling presentations and decks to both clients and internal teams.

• Negotiation: Expertise in managing client expectations while navigating their needs effectively.

• Project Management: Strong organizational skills, with experience using project management tools like Jira to handle multiple accounts, deadlines, and deliverables.

Soft Skills:

• Problem-Solving: A proactive approach to identifying challenges and presenting data-driven solutions.

• Collaboration: Ability to work seamlessly with cross-functional teams such as sales, product, engineering, and analytics.

• Adaptability: Comfortable adapting to evolving technologies and learning new tools and platforms as the industry changes.

Why Join Us:

• Innovative Environment: Work with cutting-edge technologies in a fast-paced, exciting industry.

• Career Growth: Enjoy ample opportunities for professional development and career advancement.

• Collaborative Culture: Join a diverse, inclusive team where creativity and collaboration thrive in a relaxed, welcoming space – complete with the occasional four-legged coworker.

• Competitive Compensation: Attractive salary and benefits package, including unlimited PTO.

• Inclusive Workplace: Be part of a culture that celebrates diversity and inclusion.

Benefits:

• Medical, Dental, and Vision Insurance

• 401k Options

• Unlimited PTO

• 11 Company Holidays

• Office-wide closure between Christmas Eve and New Year's

• Office Start-Up Stipend & In-Office Meal Allowance