Position Summary

The Bi-lingual Call Center Representative is a key member of the back-office support team for Rekor’s customers. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment. We are looking for customer-oriented, self-driven, energetic people who are hungry for an entry level excellent opportunity in a fast-growing organization. Responsibilities include but are not limited to: answering telephone calls from the public citizens, verifying vehicle violation images, validating vehicle information, processing payments, scheduling hearings, entering information, managing documents and maintaining accounts in general. This position requires a high degree of dependability, reliability and accountability.

Role and Responsibilities

• Provides one-stop resolution and education to the public on programs and services.
• Responsible for timely and accurate handling of calls and information, including incoming calls, documents, data entry, scheduling, mailings and reports.
• Displays positive, professional and empathetic customer-focused approach.
• Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently.
• Develops and maintains product, process and technical knowledge related to services for each client.
• Exhibits effective communication skills tailored to the audience.
• Able to document public interactions in a clear and concise manner.
• Meet or exceed management goals for service levels, processing times and quality assurance.
• Attend required training sessions to improve performance, learn about new clients and develop professionally.
• Maintain punctuality and attendance within company policy.

Qualifications and Education Requirements

• High school diploma or GED
• Bilingual in English and Spanish preferred
• 2 years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
• Strong interpersonal skills and ability to interact with varying personalities and defuse sensitive situations under pressure
• Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously
• Minimum of 30-35 words per minute typing skills
• Proficiency with the Microsoft Office Suite
• Ability to perform word processing, database maintenance, and accounting functions including system updates and some troubleshooting

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.