Conducting customer product recommendations and on-site inspections (PoC) in the hospitality industry
Proposing methods to maximize robot efficiency and utilization
Providing technical support and understanding customer needs throughout the sales process
Supporting robot deployment, on-site technical assistance, maintenance and user training
Improving customer satisfaction by collecting feedback and proposing improvements
Expanding relationships with existing partners and identifying and promoting new partnerships
Planning partnerships by understanding specific commercialization aspects, benefits, and risks
Developing business strategies and directions based on an understanding of Bear Robotics products and services
Supporting management in decision-making on the continuation of partnerships
Required Experiences and Qualifications
At least 3 years of experience in the food service industry or in hospitality software companies such as POS systems or online food delivery
Experience in IT, mechanical equipment technical sales, or customer support
Understanding of software and hardware (background in electronics, electrical, mechanics, robotics, autonomous driving, technical support, customer service, field engineering, server setup, and operation)
Strong technical background with the ability to understand and explain complex technical concepts
A customer-oriented attitude with a passion for delivering excellent service
Passion and understanding of mechanics and robotics
A bright and energetic personality
Ability to work independently and collaborate with different functional departments
Valid driver's license
Preferred Experiences and Qualifications
Understanding and work experience in the Food & Beverage or Hospitality industries (manager, server)
Business-level communication skills in English
Proficiency in Google Workspace and scheduling abilities
About Bear Robotics:
Our company was founded in 2017 and has developed a robot that autonomously shuttles food from the kitchen out to customer tables and then brings dishes back for cleaning.
A start-up gives you the chance for personal development and building up expertise in your field, while providing opportunities for cross-functional growth. We’re not a big tech company yet, but we’re striving every day to be THE global player when it comes to hospitality robotics. We have deployed to several enterprise customers and are on the cusp of mass manufacturing our robots for the world to use.
We are ~250 motivated people who work hard to make our robots a reality, which can mean occasional extra hours and last-minute improvements. We will challenge you to walk the extra mile, pick your brain until it smokes and make you think outside of the box, but we would also like to hang out with you, have an after-work drink together and celebrate your successes.
Recently our company has raised US $60M Series C Funding to Accelerate Growth and Expand into New Markets including Japan and other Asian countries.
If you feel you’re ready for a professional adventure in robotics, we would love to hear from you. Please send us your resume with a short overview of yourself with salary expectations and why this role is perfect for you.
