About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/WhatsApp, and social media, whilst coaching them.

Responsibilities and Skills Required:

• 3+ years of experience in DevOps with 1+ year of experience in Azure
• Good to have- AWS knowledge
• Design and build DevOps Capabilities with focus on deployment automation, environmental consistency and security controls
• Comfortable working on Linux terminals and good knowledge of commands
• Worked on production servers.
• Good to have- Knowledge of deploying services like Tomcat, Java, Apache, etc..
• Streamline the process & procedures and improve the release of product builds (CI/CD)
• Works collaboratively with cross-functional teams in agile settings to understand business requirements to develop automations and release pipelines
• Responsible for DevOps Repos, Boards, Pipelines, and platform, as well as integration between Azure DevOps and GitHub
• Independently perform tasks required for automated test development, including review acceptance criteria, create test scenarios, implement data management strategy, and generate required reports.
• Track the server uptime and cost KPIs and metrics on test coverage and defect resolution

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information